Our approach to managed services

We use a proactive approach to preventive maintenance as well as real-time monitoring and alerts, which is key to improving reliability over the flawed “break-fix” model. Our goal as a technology partner is to provide an exceptional level of service to our clients by analyzing the organization’s individual business challenges and implementing intuitive technology solutions to solve these challenges in a simple and cost effective manner. Our goal is to always provide an exceptional level of client service with quick responses to client requests and high client satisfaction rates.

Through preventive maintenance, most problems are addressed before they even occur. We use sophisticated monitoring software which lets us know the status of our client’s systems at all times. Details such as software versions, patches, firmware, hardware status, CPU usage, disk usage, temperature and more are monitored 24×7. Alerts are sent to our team so that maintenance can be performed before there is a critical issue. There are times when equipment fails but we design systems and networks with redundancy so that most critical downtime is avoided.